We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

For your item to be eligible for a return, it must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging. Additionally, please ensure you have the receipt or proof of purchase.

To initiate a return, please contact us at sales@findway.ca. Please note that all returns should be sent to the following address: [7351 Victoria Park Ave Unit 7, Markham, ON L3R 3A5].

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please remember that we cannot accept returns without prior request.

If you have any questions about the return process, feel free to reach out to us at sales@findway.ca.

Damages and issues: Upon receiving your order, please inspect the items. If you find any defects, damages, or if you receive the wrong item, please contact us immediately. We will assess the issue and make it right.

Exceptions / Non-returnable items: Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, don't hesitate to get in touch with us.

Unfortunately, we are unable to accept returns for sale items or gift cards.

Exchanges: For a faster exchange process, we recommend returning the item you have, and once the return is accepted, making a separate purchase for the new item.

Refunds: Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return and you haven't received the refund, please contact us at sales@findway.ca.