Shipping is free of charge for all Canadian orders. Shipping to the United State will be a flat rate of $25.00 CAD. For more information check here.
Our return policy is simple: If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund. The item must be in brand new condition in order to qualify for the refund. For more information check here.
We stand behind the quality and craftsmanship of our F100 and R100 products and offer a 3 year warranty for your peace of mind. This warranty covers any defects in materials or workmanship for 3 years. Please visit our Product Warranties page for more information.
TPE rubber, also known as thermoplastic elastomer, is a synthetic rubber material that is highly flexible and resistant to wear and tear. TPE rubber is a great choice for floor and cargo mats because it provides a strong surface that is able to withstand heavy use and wear and tear.
Order confirmation emails will be sent to you within one business day of placing your order. If you are a Findway Member, you can login to your account to view your order history. If you checked out as a guest, you can find your order details in the confirmation email that was sent to you.
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. Please check with neighbors or contact the carrier to file a claim. Let us know if you need further assistance.
If a package is stolen, there are a number of steps you can take:
- Contact the carrier to ensure the package was delivered in the agreed-upon manner. If you purchased insurance, they may reimburse you.
- If necessary, file a police report. Generally, a buyer must be able to prove that the package’s loss was not their fault to be reimbursed. Filing a report with the local police will not only help your claim, but it may also help keep a thief from striking again.
As a valued customer, we take your privacy seriously. Our Privacy Policy explains what personal information we collect, how we use it, and how we may share it. It also outlines your choices regarding your personal information. Here is a summary of what the policy covers:
- The types of information we collect
- How we use the information we collect
- How we may share the information we collect
- Your choices and rights regarding your personal information
If your car floor liners aren't fitting correctly, follow these steps:
- Check Vehicle Model and Year: Ensure that the liners are intended for your specific vehicle model and manufacturing year.
- Installation Guidance: If the liners are the correct model but don’t seem to fit, it might be an installation issue. We can provide step-by-step guidance to help you install them correctly.
- Exchange or Refund: If we have the correct model for your vehicle, we can arrange an exchange. If we don’t have a suitable product for your vehicle or the issue remains unresolved, we offer a refund.
For further assistance, please provide the model and year of your vehicle, any modifications to the interior, and photos of the fit issue.
